SmartCall is our customer contact division. This division was created by professionals with deep call center and customer care experience. Their industry-specific experience allows us to come into your operation, do an analysis of your needs, and utilize this expertise in designing and implementing solutions for your customer contact center.

If your business "touches" customers, you need SmartCall! This unique system allows us to recruit, screen, test, interview, and reference check differently than we do for other positions. You know --- and so do we --- that the people who "touch" your customers have different characteristics than your other employees.

SmartCall is so effective that we can offer reduced turnover, thus increasing your profitability. Our bottom-line results will show measureable improvements in all aspects of your operation.

Starting with a phone screen that assures an appropriate communication image, followed by testing that specifically tells you that the candidate will perform your tasks well, and finishing with a strong, behavioral interview and references, we are able to screen out those individuals who aren't going to be capable of "touching" your customers in an appropriate and professional manner.

As your customer contact center grows, so will the way in which we manage it. SmartPay is our exclusive time and performance system. We use this premier workforce management tool in larger call centers to help management stay on top of the issues that impact their daily production. With this tool, we can tell within seconds who isn't at work during their assigned shift. It also allows your managers to sign one timecard instead of many. We can capture cost information that can help you determine your contingent workforce expense --- by shift, by department, or by any of dozens of parameters you may want to specify. This system is capable of delivering a variety of useful information, including performance information.